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Wiregrass Transit Authority

Transit Director: Demetrus Crittenden
Assistant Director – Dothan: James Tidwell
Assistant Director – Enterprise: Philip French
Dispatchers – Dothan: Monica Warren, Daffeney Hill, Marquita Warren
Dispatchers – Enterprise: Samantha Gill, Denyia Wilkerson

Our Mission?

The Wiregrass Transit Authority is a public non-profit organization providing essential transportation services as well as tailored transportation to the general public in Dothan, Houston County, Dale County and the City of Enterprise. We currently operate a fleet of over 20 vehicles and provide a range of capabilities to transport individuals, groups and to accommodate the disabled. All of our vehicles are ADA accessible and are equipped with wheelchair lifts and stations.

As well as providing transportation services to the general public, we also provide contract transportation to social service agencies within the community and non-emergency medical transportation.
The Wiregrass Transit Authority is an active and vital part of the growing community of the Wiregrass region and is prepared to expand transportation services as the need is identified and defined. We stand ready to work with local governments to identify strategies to implement public transportation within their communities. We are totally dedicated to improving the quality of life for all our citizens.

What do we offer?

We offer a wide range of transportation services within the City of Dothan, Houston County, Dale County, and the City of Enterprise. Our service area is limited to these areas currently. Individuals residing outside of our service area that wish to use our services must arrange to be picked up and dropped off within the service area. The Dial-a-Ride is the most visible portion of our transportation system and the one most-used by the general public. There are some basic rules for the program:

  • You must call at least one day in advance.
  • First come, first serve.
  • Service is dependent on the availability of seats and vehicles.
We also offer long term scheduling to support such activities as Ride-to-Work, dialysis, and recurring medical appointments. If you have a transportation need, call us and we will work with you to best fulfill that need.
We also offer voucher books that will allow you to purchase transportation vouchers that are redeemable for all your transportation needs within our system. Call our dispatch staff to arrange for these coupons. We can arrange to have the driver deliver them to you the next time you ride the bus. You may also pick these up directly from our office. Wiregrass Transit Authority in Dothan can be reached at (334) 836-5555. Our Enterprise Office can be reached at (334) 417-1217

Dothan/Houston County

  • $3 inside the city limits in Dothan.
  • $6 from Webb, Ashford, Rehobeth, Taylor and Cottonwood.
  • $10 from Gordon, Pansey, Columbia, Madrid, and Wicksburg.

Dale County – Fridays

  • $5 One-way for trips originating/ending in Ozark. (not leaving the city limits)
  • $6 One-way from Pinckard, Midland City, Napier Field, and Grimes areas to Dothan.
  • $8 One-way for trips up to 15 miles for all other trips originating in Dale County.
  • $8 plus $1 for each additional mile over 15 miles, One-way, for all other areas in Dale County to Dothan.

Enterprise

  • $3 One-way for all rides within the city limits
  1. TO MAKE A RESERVATION: Call 334-836-5555 (Dothan) or 334-417-1217 (Enterprise) between 8:00 AM and 3:00 PM, two weeks to one business day ahead. The earlier you make the reservation, the better chance of getting the reservation date and time you need. You can make “standing reservations” for repeating trips like work, class, dialysis, etc.  You will need to provide the following information at the time the reservation is made:
    • The address of your pickup location
    • What day you need the reservation
    • Destination (address included)
    • Time you need to be there
    • Time of return trip, if needed
    • Please do not leave scheduling requests on the agency answering machine, this will not be considered a valid reservation.
  2. Payment of Fares – Passengers are requested and expected to have the correct change and to pay the driver upon boarding the bus.
  3. Cancellation of Trip – Any trip that is cancelled less than one hour from the scheduled pickup time will be considered a “no show”. See “no show” policy below. For passengers with standing appointments, if they cancel 2 days in a row (without a valid reason) their future rides will be cancelled, and they will have to schedule on a day-to-day basis.
  4. “No Show” Policy –
    • Any passenger that has three no shows within a 3-month period will not be scheduled to ride for a period of 10 days. If a passenger receives more than one suspension within a year, the second suspension will be thirty (30) days or longer.
    • Subscription (regular) passengers that have a no show on two consecutive days will be removed from the schedule until they call dispatch and confirm their schedule.
      • Any passenger that is a “no show” will have any additional trips for that day cancelled.
      • Any passenger affected by this “no show” policy may appeal the decision against them to the Director, Wiregrass Transit Authority
  5. Tobacco Use – the use of any and all tobacco products on any Wiregrass Transit Authority vehicle is not allowed.
  6. Carry-on packages are welcome but are limited to two packages per rider. Packages may not be stowed in aisles, in front of bus near driver, in unoccupied wheelchair stations, or in unoccupied seats. Vehicles are not equipped for storage. Passengers are responsible for getting packages to and from and on and off the vehicle. The driver cannot leave the bus to assist passengers with packages. Certain Items Cannot Be Carried on Public Transit Buses: Pets or animals (except service animals) are not allowed on the vehicle. Other items not allowed on the bus: open containers of food or drink, containers of gasoline, kerosene, vehicle batteries, and other hazardous materials. Portable containers of oxygen, for medical reasons, are allowed.  The wheelchair lift may not be used to load packages or bulky items.
  7. Use this link to access our WTA Passenger Guide(PDF) for complete details and information
  8. Use this link to access our transit users Quick Reference Guide (PDF)
  9. Transit Holidays*
    • New Year’s Day
    • Martin Luther King Day
    • President’s Day
    • Good Friday
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veteran’s Day
    • Thanksgiving Day
    • Day After Thanksgiving
    • Christmas Eve
    • Christmas Day
Complaint Procedures (PDF)
Title VI Plan English(PDF)
Title VI Español (PDF)
WTA Passenger Guide 2023(PDF)
Quick Reference Guide – Dothan / Houston County (PDF)
Quick Reference Guide- Ozark / Dale County (PDF)
Quick Reference Guide-Enterprise (PDF)
2020 – 2023 Human services coordinated transportation plan – SE Alabama
Infectious Disease Control Plan

TITLE VI NOTICE OF PROTECTION AGAINST DISCRIMINATION

Wiregrass Transit Authority operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Wiregrass Transit Authority.

For more information on the civil rights program and the procedures to file a complaint, contact:

Wiregrass Transit Authority 462 North Oates Street, 4th Floor

Dothan, AL 36302

(334)794-4093

www.searpdc.org

A complaint may be filed directly with the Federal Transit Administration by contacting: Office of Civil Rights

Attention: Complaint Team East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590

FTACivilRightsCommunications@dot.gov

*When Holidays fall on Saturday, they will be observed on the preceding workday.
When Holidays fall on Sunday, they will be observed on the following workday.
Call (334) 836-5555 for more information.
Demetrus "Mike" Crittenden

Demetrus "Mike" Crittenden

Transit Director
Philip French

Philip French

Assistant Transit Director - Enterprise Location
James Tidwell

James Tidwell

Assistant Transit Director - Dothan Location